Terms & Conditions


These Terms of Service and the rules, policies, terms and conditions set forth in, referred to and/or linked herein, all of which are incorporated herein by reference, are, collectively, the"Agreement". This Agreement constitutes a legal agreement between you ("you" or "User" or "Customers") and MoveAmerica LLC dba MOVEAMERICA ("MOVEAMERICA" or "us").

This Agreement governs your use of our services and platform that facilitates communications between Users offered through our website located at www.moveamerica.us, as it may be modified, relocated and/or redirected from time to time (the"Site"). Our services, platform, Site and Apps are collectively referred to as the "MOVEAMERICA Platform". By using the MOVEAMERICA Platform, you represent and warrant that:

(i) you are at least 18 years old, are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; and
(ii) you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement. To the extent permitted and except where prohibited by applicable law, these Terms of Use include:

Your acknowledgment and agreement to the MOVEAMERICA Payments policies.
Your acknowledgment and agreement to the MOVEAMERICA Service Fees policies.
Your acknowledgment of and agreement to MOVEAMERICA Rescheduling policy.
Your acknowledgment of and agreement to MOVEAMERICA Cancelation policy.
Your acknowledgment of and agreement to MOVEAMERICA Refund policy.
Your acknowledgment of and agreement that MOVEAMERICA does not offer fixed-bid quotes, unless explicitly stated, and that any cost figures obtained before booking are estimates only.
Your agreement that either party may compel binding arbitration for most types of disputes, and your agreement to submit to an informal dispute resolution process for at least 30 days before the initiation of any claim.
Your agreement to release MOVEAMERICA from liability based on claims relating to Services and otherwise and your agreement to the limitation of time within which a claim can be brought. Your consent to any modifications or amendments to this Agreement.

Personal Information; User Accounts

a. Collection of your Personal Information. Some of the materials available on the MOVEAMERICA Platform may require prior registration to access. If you decide to access such materials you will be required to register. We may refuse to grant you, and you may not use, a username, email address or screen name that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. When you complete a registration with us, you will be required to provide certain personal information. You agree that such information will be true, accurate, and complete and that you will update this information promptly when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if we suspect that your information is untrue or inaccurate, not current, or incomplete, we may, in our sole discretion, suspend or terminate your right to access any material for which registration is required. Any personally identifiable information supplied hereunder will be subject to the terms of the Privacy Policy. 

b. Account, Password, and Security. You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any username, password, and account provided by you or us for accessing the MOVEAMERICA Platform. You are solely and fully responsible for all activities that occur under your password or account. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you must contact us immediately at (877) 537-1542.

c. Text Messages and Phone Calls. By using the MOVEAMERICA platform, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to be contacted by MOVEAMERICA, you understand and agree that you may receive communications, including marketing communications generated by an automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of MOVEAMERICA, its partners, affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the MOVEAMERICA Platform or Services, updates concerning new and existing features on the MOVEAMERICA Platform, communications concerning promotions run by us, and news concerning MOVEAMERICA and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the MOVEAMERICA Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive the cancellation of your account. You may opt out of receiving promotional or marketing texts or calls from MOVEAMERICA at any time. You may opt-out of receiving all text (SMS)messages from MOVEAMERICA (including informational or transactional messages)by replying with the word “STOP” to a text message from us; however you acknowledge that opting out of receiving all texts may impact your use of the MOVEAMERICA Platform or the Services. You also acknowledge that MOVEAMERICA or its third-party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services. You agree to MOVEAMERICA use of a service provider to mask your telephone number when you call or exchange text (SMS)messages with a Service Professor or Service Requestor using a telephone number provided by MOVEAMERICA. During this process, MOVEAMERICA and its service provider will receive in real-time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to MOVEAMERICA use and disclosure of this call data for its legitimate business purposes. You agree to MOVEAMERICA use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Service Professor or Service Requestor using a telephone number provided by MOVEAMERICA. During this process, MOVEAMERICA and its service provider will receive in real-time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to MOVEAMERICA use and disclosure of this call data for its legitimate business purposes.

d. Emails. MOVEAMERICA may send you a confirmation and other transactional emails regarding the Services. MOVEAMERICA and its affiliates may also send you emails about other services that we think might interest you ("Promotional Emails"). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us.

Payments

The MOVEAMERICA Platform facilitates Services by supplying a medium through which Customers can connect with MOVEAMERICA, schedule services, and make payments for those services ("Payments"). Customers are obligated to pay in advance, either in full or partial, for theServices and/or Merchandise they order through the MOVEAMERICA Platform. Prior to the scheduled Service, MOVEAMERICA will charge the Customer’s credit card for the Deposit. Furthermore, the Customer hereby authorizes MOVEAMERICA to authorize an amount equal to the estimated cost of services, as determined solely and exclusively by MOVEAMERICA, to the credit card on file on the Customer’s MOVEAMERICA Platform account. We will use third party services to process credit card information. By accepting this Agreement, Customers are giving MOVEAMERICA(or a third-party payment processor on MOVEAMERICA behalf) permission to charge the on-file credit card, debit card, or other approved methods of payment for fees owed to MOVEAMERICA. Depending on the service and/or merchandise aCustomer selects, MOVEAMERICA may charge the full or partial amount due in advance of fulfillment of services and/or delivery of merchandise.  All payment and personal information Customers provide in connection with a purchase or transaction or other monetary transaction interaction with MOVEAMERICA must be accurate, complete, valid and current. Customers agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with MOVEAMERICA at the prices in effect when such charges are incurred. Customers agree to pay fees incurred for late payments, insufficient funds, invalid card, and all other circumstances where MOVEAMERICA is unable to successfully process payments. All Payments by Requesters must be made through the MOVEAMERICA Platform. MOVEAMERICA does not accept cash, checks or money orders. Except for the MOVEAMERICA Guarantee, and the Refund Policy, no refunds or credits will be provided once the Customer’s credit card has been charged, except that at our sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific promotions, or to correct any errors we have made. While we will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. Requesters will be liable for all transaction taxes on the Professional Service(s) provided (other than taxes based on MOVEAMERICA income).If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to MOVEAMERICA or third parties, then MOVEAMERICA may withhold any payments to you for as long as we determine any related risks to MOVEAMERICA. For any amounts that we determine you owe us, we may (a) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; (b) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (c) reverse any credits to your bank account; or (d) collect payment or reimbursement from you by any other lawful means. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate this Agreement, then we may in our sole discretion permanently withhold any payments to you.

Pre-Authorized Payment

The credit/debit card provided when your reservation was made will be pre-authorized for the estimated amount due prior to your service date. The pre-authorization is intended to confirm sufficient funds are available to pay for the services, but does not transfer funds from your account. If the pre-authorization is unsuccessful, our billing team will contact you to obtain a new card. If you are unable to provide a credit card with a sufficient available balance MoveAmerica reserves the right to cancel your appointment without notice.

Service Fees

Hourly Rate

The rate per hour for a Professional Service ("HourlyRate") depends on factors, such as location and how frequently a Recurrent Service is ordered, and payment terms may increase. Therefore, the same Professional Service may cost more in a different location or if the Professional Service is ordered less frequently. However, you will be notified prior to any such payment increase with sufficient notice to enable you to cancel the Recurrent Service as set forth herein.

Labor & Driving Fees

MOVEAMERICA charges for our services by the hour, and to the minute. We do not round up to the nearest 15, 30 or 60 minute increments. The total amount due is comprised of the cost of Drive Time and Labor Time.

Drive Time

MOVEAMERICA falls under the jurisdiction of an Oregon Department of Transportation tariff that requires us to charge for drive time. Drive time is the time it takes our moving crew to drive to the customer’s starting address from our local terminal, and back to that same terminal from the customer’s ending location. Drive Time is predetermined and set using the Google Maps API. Drive times apply to all crew members and is charged at the same hourly rate as labor time.

Labor Time

Labor time is the total time it takes the moving crew to load, transport and unload the customer’s belongings. Labor time starts when the moving crew begins the parking process at the starting location. Labor time ends after job closing standard operating procedures are complete including site clean up and trash removal, securing moving equipment in truck bed, and folding moving blankets. Customer’s are required to approve labor start and end times on the Bill of Lading.

Rescheduling Fee

MOVEAMERICA will assess a Rescheduling Fee unless one of the following criteria is met: Appointment is rescheduled within 24 hours of booking Appointment is reschedule for the same day Original appointment occurs in 15+ days or more.

Late Payment Fee

MOVEAMERICA will assess a Late Payment Fee equal to $50 for credit card payments that result in insufficient funds, invalid cards or other issues that result in non-payment.

Collections Fee

MOVEAMERICA will assess a Collections Fee equal to $100 for accounts with a balance due more than 14 days.

Heavy Item Fee

MOVEAMERICA will assess a Heavy Item Fee equal to $150 for each item that meets one or more of the following conditions:weighs over 350 pounds as determined solely and exclusively by MOVEAMERICA, requires three or more movers to lift and move, requires special equipment to lift and move, is a piano or gun safe. Customers are required to disclose heavy items to MOVEAMERICA at least two (2) days prior to the service date. MOVEAMERICA reserves the right to charge for each disclosed and/or undisclosed heavy item. Furthermore, the Customer hereby authorizes MOVEAMERICA to apply the Heavy Item Fee to the credit card on file on the Customer’s MOVEAMERICA Platform account.

Supplies

MOVEAMERICA reserves the right to charge for packing supplies provided by MOVEAMERICA and consumed during the pack and load process. Chargeable supplies include tape, bubble wrap, plastic wrap, blankets, straps, and all other supplies not returned to MOVEAMERICA after services are delivered. MOVEAMERICA only charges for moving blankets if a customer opts into purchasing them. Moving blankets retained by MOVEAMERICA after a job is complete do not qualify as a chargeable supply.

Estimates & Quotes

All time and cost figures communicated during the pre-sales process, whether over the phone, email, SMS, chat and all other forms of communication, are estimates based on historical similar moves. MOVEAMERICA does not submit fixed-bid quotes. Customers will be charged according to actual service-related times.

Two-Hour Minimum

There is a minimum charge equal to two hours the normal hourly rate for Moving Labor Only and Moving Labor & Truck services where the combined drive and labor time is less than two hours. The Customer hereby authorizes MOVEAMERICA to charge the credit card on file in theCustomer’s MOVEAMERICA Platform account for such amounts.

Refund Policy

MOVEAMERICA maintains full discretion on when and if it will grant refunds for service-related issues. MOVEAMERICA does not grant refunds for the following scenarios: actual arrival time outside original Estimated Arrival Times, damage or loss where non-MOVEAMERICA employees participate in the load, unload, transport, or general handling of a customer’s belongings, same-day dispatch time changes, and rescheduled reservations due to schedule and service capacity changes. Exceptions will be handled on a case by case basis.

Estimated Arrival Times

All reservations are assigned Estimated Arrival Times (e.g. 9 am - 11 am) at the time of booking along with a scheduled Dispatch Time (e.g. 9 am). While MOVEAMERICA makes every effort to arrive by the Dispatch Time, due to the fluid nature of delivering moving and logistics services the actual arrival time could vary from the Dispatch Time and occur outside the original Estimated Arrival Times. MOVEAMERICA reserves the right to adjust Estimated Arrival Times at our discretion to any time within the same day as needed to fulfill our service schedules. MOVEAMERICA provides customers SMS updates about schedule changes at the primary phone number on file. MOVEAMERICA customers are responsible for planning ahead for potential changes in the Estimated Arrival Times and actual arrival time of their moving crew.

Changes to Arrival Time

MOVEAMERICA makes every effort to avoid making changes to arrival windows. Due to the dynamic and fluid nature of delivering moving and logistics services, there are times when emerging information about moving appointments, crew availability, truck and equipment availability that require us to reschedule an appointment. MOVEAMERICA reserves the right to reschedule customer appointments as needed to meet the overall demands of our service schedules. MOVEAMERICA will notify customers by SMS and/or phone when rescheduling a reservation is unavoidable. If rescheduling a reservation results in a rate increase, customers are charged the lesser rate. Customers unable to accommodate the rescheduled date/time are eligible for a full refund.

Cancelation Policy

MOVEAMERICA is not obligated to refund fees designated as non-refundable if a customer cancels a service appointment. Non-refundable fees include deposits designated as non-refundable. A $200 cancelation fee will be applied to appointments that cancel the day before or day of the schedule Service Date. Appointments may be canceled through the appointment confirmation email or by calling Customer Support.

Damage & Loss Claims

First report of a claim must be made within 24 hours from when the Service occurs. After the first report, you will be asked to complete the full claim form within 7 days of receipt. If you do not complete the claim form in its entirety within 7 days of receipt, your claim will no longer be eligible for compensation. We urge you to read through these terms and conditions prior to submitting a claim. All claims will be reviewed on a case-by-case basis. During the Damage & Loss Claim assessment process, you may be required to provide written detailed: (1) proof of ownership of damaged/missing item (2) proof of value of damaged/missing item; and (3) proof of damage or loss. If such information is requested, you will have 10 days from the date of the request to send MOVEAMERICA the requested information. If you fail to provide the requested information within the 10 day time period and/or fail to contact MOVEAMERICA to arrange for an extension of time, Your claim will be considered closed and no longer eligible for compensation. You also agree to:(A) protect and preserve any damaged property that is the basis of a claim from further damage; (B) assist and allow MOVEAMERICA or its insurers access to inspect and make copies, photographs and recordings of anything relating to the claim; (C) accept repairs and/or remediation by a Professional; (D) accept are placement only if repairs are proven not to be an option; (E) submit requested materials by the dates outlined by the MOVEAMERICA resolutions team; and (F) accept a replacement item subject to the standard depreciation of that item. If any part of your claim is approved, then as a condition to any payment to you under the Guarantee, you will be required to execute and deliver to MOVEAMERICA the release agreement within 14 days of receipt of the release agreement from MOVEAMERICA, and assign to MOVEAMERICA or its insurer any rights and remedies you may have to recover amounts paid to you with respect to an approved claim from any party that is financially responsible for the approve claims and any rights in any property that is recovered. The release agreement shall be rescinded and considered null and void if not signed and returned to MOVEAMERICA within 14 days of your receipt and the claim shall no longer shall be eligible for the Guarantee. MoveAmerica reserves the right to determine the amount of fair-amount payouts.

Changes to this Agreement

MOVEAMERICA reserves the right, at our sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the MOVEAMERICA Platform. Your continued use of the MOVEAMERICA Platform following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

Last updated: April 10, 2021

Severability

These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Contact Information

If you have any questions regarding this Agreement, please contact us at help@moveamerica.us

Sign up for moving tips and special offers