How To File a Claim

If your belongings have been lost or damaged in transit, or we were unable to fulfill the standards outlined in our MoveRight Guarantee, you may file a claim.

Start by filling out the form on this page. After completing the form you'll receive an email with details about the claims process and instructions for providing us your supporting documentation. The types and acceptable forms of documentation are described below.

Proof of Insurance

If you purchased an insurance product from MoveAmerica, provide a copy of the order confirmation email or digital receipt.

Proof of Value and Ownership

Email us a sales receipt or paid invoice showing the value of the article at the time of your appointment. For a detailed list of acceptable evidence, see “General Filing Instructions” in our guide How To File An Indemnity Claim. For online purchases, provide a printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must identify the web-based payment network provider through which the online transaction was executed.

Proof of Damage or Loss

Send us photos of the damaged items along with a description of the pre-damage condition. To be eligible for a payout you must retain any damaged item, packaging, and all contents until the claim is resolved. Claims of lost items must be corroborated with the moving crew members assigned to your appointment. Provide photos, a description of the lost items, and other information we can use to verify the items were part of the transported cargo.

Submitting Documentation

  1. Fill out the form and provide as much detail as possible.
  2. Check the inbox for the email provided.
  3. Read the email carefully and gather supporting documentation.
  4. Reply and attach photos, file copies, and other evidentiary files.
  5. Within 5 business days you'll be contacted by a MoveAmerica Claims Representative to discuss next steps.
Listed on your appointment confirmation email
Thank you. Please check your inbox for a message from our Claims Team about next steps.
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